Frustrated

I am still unsuccessful at figuring out RefWorks. I can't figure out if it's a downloaded program or an online database. I believe it's a downloaded program that helps organize output from online databases but I can't watch the video that Chris has online and so I'm still at a loss. I'm so confused as to how everyone already knows how to do this stuff- I had never even heard of this stuff before now. And I'm feeling really dejected because I'm not getting much in the way of help for my troubles, so the longer it takes me to get help, the further behind I fall. I understand it should not be a complicated assignment, but when you have no idea what sort of program you are working with or why, it's a little more difficult. I'm not even sure why we want to know about how many times something was cited or why we need databases for it. I wish this class had started with the basics. I thought I was tech-savvy, but here I am coming in last place in this class. And I really want to understand! I just can't get the tools to help me do so to WORK.
I'm so frustrated. So, so, so frustrated. I'm going to go read the LIS 2000 Kuhn book and see if anyone responds to my plea for help. I really hope someone takes pity on me and decides to help, because I'm not sure I can figure it out on my own.